Shipping Policy

1. Processing Time

All orders are processed within 15 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: Processing times may be slightly extended during peak seasons or promotional periods.

2. Shipping Destinations

We currently ship to US/CA/EU/UK. If your country is not listed, please contact us at temaxin@163.com to see if we can make special arrangements.

3. Shipping Rates & Methods

Shipping costs are calculated automatically at checkout based on your order total and delivery address.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	10 Business Days	$30
Express Shipping	20 Business Days	$15

• Free Shipping: We offer free standard shipping on all orders over $500.

4. Tracking Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow [24–48] hours for the tracking information to become available.

5. Shipping Restrictions & Address Changes

• We do not ship to P.O. boxes.

• Please ensure your shipping address is correct before completing your purchase. We are not responsible for packages that are lost or returned due to an incorrect or incomplete address.

• If you need to change your shipping address, please contact us at temaxin@163.com within 24 hours of placing your order.

6. Customs, Duties, and Taxes

For international orders, the customer is responsible for all import duties, taxes, and customs fees imposed by their local government. These charges are not included in the item price or shipping cost. Please check with your local customs office for more information.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us at temaxin@163.com within 10 days of the expected delivery date. Please include your order number and photos of the damaged item/packaging so we can initiate a claim with the carrier and provide you with a replacement or refund.

8. Contact Us

If you have any further questions or require assistance, please do not hesitate to reach out to our support team:

• Email:temaxin@163.com

• Operating Hours: [Monday–Friday, 8 AM – 5 PM]